Shipping policy
All orders are processed within 2 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Please allow for potential delays due to a high volume of orders or postal service problems that are outside of our control.
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Domestic Shipping Rates
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We offer five different shipping options:
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Free Shipping Nationwide (Orders R800+)
If your order totals R800 or more, you will automatically qualify for free to door delivery nationwide. Please ensure you select this option at checkout.
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Pick up / Own delivery (Johannesburg)
If you are within Johannesburg and have the means to pick up or meet at a mutually convenient location, select this option at checkout. If you are located within a 7km radius of our main office (Juskei Park, Randburg), we are happy to deliver directly to you :)
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PostNet to PostNet (Nationwide)
If you are in close vicinity or have easy access to a Postnet, select this option to avoid the extra cost of "To Door Delivery (Nationwide)".
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To Door Delivery (Gauteng)
If you prefer a "To door delivery" within Gauteng, select this option.
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To Door Delivery (Nationwide)
If you are located outside of Gauteng and would like a "To door delivery", select this option.
Please get in touch with us at info@natchu.co.za if you are ordering out of South Africa so we can find the most affordable mode of delivery.
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