Natchu Refund & Returns Policy

We want you to love your Natchu products — but if something isn't quite right, we’re here to help.

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🗓 30-Day Return Window

We offer a 30-day return policy from the date your order is delivered. If it’s been 30 days since your purchase, unfortunately we can’t offer a refund or exchange.

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✅ Return Eligibility

To qualify for a return:

• The item must be unused and in the same condition you received it.

• It must be returned in its original packaging.

• Proof of purchase is required — either a digital receipt or printed invoice.

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Please note: Returns without prior authorization will not be accepted.

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To start a return, contact us at info@natchu.co.za. If your return is approved, we’ll send you a return shipping label and clear instructions on how to send your item back to us.

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📦 Damages or Issues

We carefully inspect all orders before shipping, but if your item arrives damaged, defective, or if you’ve received the wrong product — please get in touch immediately at info@natchu.co.za. We’ll assess the situation and do our best to make it right.

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🎁 Non-Returnable Items

We do not accept returns on:

• Sale or discounted items

• Gift cards

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🔄 Exchanges

If you’d like to exchange an item, the quickest solution is to:

1. Request a return for the original item.

2. Once your return is accepted, place a new order for the product you’d like instead.

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💸 Refunds

Once your return is received and inspected, we’ll notify you via email whether your refund has been approved. If approved, a refund will be processed to your original payment method.

Please allow some time for your bank or credit card company to process and post the refund — this can take up to 10 business days depending on your provider.

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📬 Need Help?

We’re always happy to assist. For any questions or concerns, please reach out to us at info@natchu.co.za.